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FAQ

What is The iFriend?

We’re a global platform that connects tourists with locals. Include local guide service in various cities of the world. Our guide base is made up of professionals from the area, as well as ordinary people who want to guide tourists through their city. Our focus is that the traveler has a different experience, knowing and experiencing the daily life of each destination. With our iFriends, you know exclusive places and you will have special tours that only locals know.

 

Why use iFriend?

IFriend lets you get to know the city you are visiting from a local’s point of view. With the iFriend company, you optimize your time and enjoy the best things to do, especially unique places that only locals know about. In addition, you will be supporting a variety of communities around the world, especially college students, college students, retirees, educators and tourism professionals.

 

Why should I become an iFriend?

It’s a great opportunity to make friends from around the world and the best way to practice the language spoken in these countries. And, of course, you can supplement your income by sharing the best in your city.

 

The Local Guide

 

Who are the iFriends?

Our iFriends are locals, over 18, and professionals from a variety of fields, such as tour guides, translators, photographers, college students, chefs, teachers, travel agents, and more! And all have the same passion in common: sharing culture and customs, showing the best in the city where they live.

 

Do iFriends speak English?

Most iFriends communicate well in the English language, but this is not a rule. When booking, select the iFriends that speak the languages you prefer.

 

How to choose the iFriend that best suits my profile?

When you select the city you plan to travel to, all iFriends from that location will appear as a result of your search. Identify and choose one that has the same interests as you. For more information about the selected guide, check out their personal profile and the feedbacks that they have, which will greatly help in your choice.

 

Can I get references from my iFriend?

Yes. In each iFriend profile you have access to the guide’s activities and interests as well as comments on other travelers’ experiences.

 

Can I be an iFriend?

Yes. If you are over 18 years old, you are able to get around the city and live in a location where the service is active, register via the link: www.theifriend.com/be-an-ifriend. After analyzing the data, your profile will be published and you will be able to connect with thousands of tourists worldwide.

 

Booking

 

How do I book an iFriend?

It’s very simple! On the iFriend profile page, choose to access the “Book Now” button and enter the tour details and submit your reservation. Your iFriend has up to 72 hours to confirm. Once your order has been confirmed, you can complete the reservation paying by credit card. You will then receive your iFriend’s contacts to match the venue and the tour details. To expedite your process, we recommend that you send your booking to up to 3 friends, if one of them will not available, you can request the tour with other local guide. 

 

How to choose the iFriend that best suits my profile?

When you select the city you plan to travel to, all iFriends from that location will appear as a result of your search. Identify and choose one that has the same interests as you. For more information about the selected guide, check out their personal profile and the feedbacks that they have, which will greatly help in your choice.

 

Can I get references from my iFriend?

Yes. In each iFriend profile you have access to the guide’s activities and interests as well as comments on other travelers’ experiences.

 

How do I contact my iFriend?

After booking confirmation, you will receive your iFriend phone, email and WhatsApp. If you have any difficulties contacting them, please contact us via chat or email: support@theifriend.com.

 

How will I find my friend for the tour?

We suggest you to meet with the iFriend at the hotel reception where you are staying or in some public place within easy reach, such as shopping centers, subway stations, sights and squares.

 

Can I make a reservation on the same day of the tour?

Yes. In this case, we recommend that you submit your reservation for more than one iFriend. After acceptance of iFriend, just make the final confirmation. For same day requests, iFriend has up to 3 hours to confirm your reservation.

 

What is the minimum tour time?

The minimum time is 4 hours and the maximum 10 hours per day, and can be done as many days as you wish. The tour can be done in the morning, afternoon or evening. The best time should be combined with your iFriend after the reservation.

 

Payment

 

How does the payment system work?

Once iFriend confirms your reservation, you will only get final confirmation when you make payment through the app itself or by credit card.

 

How our prices work?

Prices start at $ 8 to $ 99 per hour, and are set by iFriend himself. The amount is charged at the time of booking and iFriend will receive upon completion of the tour.

75% of the amount will be passed to iFriend and 25% is the platform administration fee as described in the iFriend acceptance term.

 

What is the administration fee for?

For maintenance and expansion of the site / application, as well as other platform promotion and merchandising expenses in the various countries where we operate.

 

Do I need to pay for my iFriend’s transportation and food?

No. The transportation to meet the visitor is the responsibility of iFriend as well as its food.

The visitor’s expenses during the tour are the responsibility of the visitors themselves (transportation, tours, tickets, food and etc).

 

Got discounts for groups?

Up to 2 adults there is no additional charge, the third adult onwards will be charged 30% for each additional visitor. Thus, the larger the group, the smaller the value per person will be. Children under 12 stay free and care of minors is your responsibility.

 

Does iFriend give you any kind of receipt?

Yes. We will send you a payment receipt for your contracted service.

 

 

 

Cancellations

 

Can I cancel after making a reservation?

The visitor has up to 72 hours before the scheduled reservation date to request cancellation of the service and receive 100% of the amount paid.

After 72 hours, reservation (25%) and service (5%) fees will not be returned to the user and will be retained on the platform to cover operating expenses.

Cancellation must be made via email: support@theifriend.com.

 

How to cancel my tour?

Tour cancellations are made directly by the schedule.

Enter your calendar and click on the tour you want to cancel. This will be refunded direct to your credit card within 72hrs.

 

 

Emergencies

 

How do I contact my iFriend?

After booking confirmation, you will receive your iFriend phone, email and WhatsApp. If you have any difficulties contacting them, please contact us via chat or email: support@theifriend.com.

 

Is there anyone in support of emergencies during the tour?

Yes. We have an online chat and support email service: support@theifriend.com as well as a Community Manager responsible for the iFriends. It also takes care of capturing and training the new iFriends, as well as assisting in possible case of problems during the ride.

 

Security

 

Is there anyone in support of emergencies during the tour?

Yes. We have an online chat and support email service: support@theifriend.com as well as a Community Manager responsible for the iFriends. It also takes care of capturing and training the new iFriends, as well as assisting in possible case of problems during the ride.

 

Are any iFriends identity checks done?

Yes. We identify iFriends through personal data, address, phones, email, social networks (Facebook and Instagram) and internal reference search.